FAQ's
Q: When will I receive my package?
A: Unless stated otherwise, all hangers, wall art, and jewelry are made-to-order. This means my turn around time can vary from 2-3 weeks on average but could be higher or lower depending on order volume.
If your item isn't made-to-order then you can expect to receive confirmation for shipping within a week.
Please reach out if you have any questions regarding turnaround times.
Q: Do you offer free shipping in the US?
A: I do!! Orders shipping in the US get free shipping if you spend $35 (before taxes) or more.
If your order doesn't qualify for free shipping and weighs less than 1lb, a $5 flat rate shipping option is available.
Q: Do you ship internationally?
A: As of now we ship to the US, Canada, Australia, New Zealand, Germany, France, and the UK. I will continue to add more countries as I become more familiar with international shipping regulations and requirements.
Q: How will Jordan Valley manage duties and incoterms when shipping outside the USA?
A: Jordan Valley will be following DAP (also called DDU) incoterm. DAP stands for Delivered at place (or delivered duty unpaid). This means that Jordan Valley is only responsible for shipping the product, and that the customer is responsible for paying any import costs to the shipping carrier. This includes duties, import taxes, or brokerage/disbursement fees upon delivery. Some shipping carriers charge additional fees for collecting duties upon delivery if the duties haven't been paid in advance.
Q: What is your return policy?
A: We want you to be happy with your purchase! If for whatever reason you decided you are not in love with your new item, we would be happy to discuss the return and refund of said item(s)! First you will need to email "Karley" at jordanvalleydesigns@gmail.com and include your name, order number, and a message as to what is happening. Together we can find out what the issue is and what the best course of action will be to getting the return and refund process started.
It is important to note that refund requests must be made within 30 days of delivery date. Refunds will only be issued if the original item with ALL original shipping contents are included in the return, this includes any tags, packing slips, and any other shipping contents. Items must be received in the same condition they were delivered in. For example if you are returning your item because you do not like it, the item returned must be received in exact condition it was shipped. If you are returning an item because it broke in transit, please document the package with pictures/video of any/all damaged parts. Include this documentation in your refund/replace request.
Since refund/returns can be a case by case situation, it is always best to email me at the above email to start a discussion on what steps to follow next.